"Call Centers" is a descriptor in the National Library of Medicine's controlled vocabulary thesaurus,
MeSH (Medical Subject Headings). Descriptors are arranged in a hierarchical structure,
which enables searching at various levels of specificity.
A facility set up for the purpose of handling large volumes of telephone calls. Call Centers typically utilize some form of computer automation for receiving, dispatching, screening, logging and forwarding telephone calls.
| Descriptor ID |
D000070456
|
| MeSH Number(s) |
N02.421.297.036
|
| Concept/Terms |
|
Below are MeSH descriptors whose meaning is more general than "Call Centers".
Below are MeSH descriptors whose meaning is more specific than "Call Centers".
This graph shows the total number of publications written about "Call Centers" by people in this website by year, and whether "Call Centers" was a major or minor topic of these publications.
To see the data from this visualization as text,
click here.
| Year | Major Topic | Minor Topic | Total |
|---|
| 2017 | 1 | 0 | 1 |
| 2020 | 0 | 3 | 3 |
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Below are the most recent publications written about "Call Centers" by people in Profiles.
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Epidemiology of emergency calls for time-dependent acute illnesses during COVID-19 outbreak in Umbria region (Italy). Ann Ig. 2021 Mar-Apr; 33(2):198-200.
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A COVID-19 call center for healthcare providers: dealing with rapidly evolving health policy guidelines. Isr J Health Policy Res. 2020 12 02; 9(1):73.
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On the Frontlines, Behind the Computer Screen. Acad Med. 2020 11; 95(11):e10-e11.
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Work Environment Surrounding COVID-19 Outbreak in Call Center, South Korea. Emerg Infect Dis. 2020 10; 26(10):2533-2534.
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Continuity of health service delivery during the COVID-19 pandemic: the role of digital health technologies in Uganda. Pan Afr Med J. 2020; 35(Suppl 2):43.
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A Bold Response to the COVID-19 Pandemic: Medical Students, National Service, and Public Health. JAMA. 2020 05 12; 323(18):1790-1791.
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Coronavirus Disease Outbreak in Call Center, South Korea. Emerg Infect Dis. 2020 Aug; 26(8):1666-1670.
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Prevention of exposure to and spread of COVID-19 using air purifiers: challenges and concerns. Epidemiol Health. 2020; 42:e2020027.
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Daily volume of cases in emergency call centers: construction and validation of a predictive model. Scand J Trauma Resusc Emerg Med. 2017 Aug 29; 25(1):86.